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1. Where can I find government meeting agendas and minutes?

All current Agendas, Minutes, and Packets for Town commissioners and Boards and Commissions are located in the Agenda Center.

2. Where can I find the town budget?

Information on the budgeting process as well as current and past budgets can be found on the Town Manager's budget page.

3. Where can I find a specific document?

Most town documents re located in the Document Center. Shortcuts to frequently requested documents as well as access to the Document Center are available ont the Documents page.

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1. I want to start a business. Where do I begin?

Go to Starting a Business

2. How can I do business with the Town of Poolesville?

Find information about doing business with Poolesville including Bids & RFPs on the town Web Site.

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1. How can I do business with the Town of Poolesville?

Find information about doing business with Poolesville including Bids & RFPs on the town Web Site.

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1. How can I find out if a facility is available for the date I want?

The Town Website allows you to view availability if you have a particular facility and date/time in mind.

To reserve a facility contact Town Hall at 301-428-8927.

Online facilities information.

2. Can I have alcohol at my event?

No, alcohol is not allowed.

3. What are the rules and requirements for renting a meeting room?

All rules and regulations are spelled out in the Meeting Room Rules document.

4. How much does it cost to rent a meeting room?

Room rentals are free, but there is a $250.00 refundable security deposit.

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1. How do I open a new water account or transfer an account to a new location?

Water and sewer services are provided by the Town’s own water and sewer system. The municipal water system is serviced by eight wells. The water and sewer bills are issued quarterly. To get your water turned on and setup your account contact Town Hall.

2. I am moving to Poolesville. Who do I contact for water, garbage collections, gas, electric, cable, and telephone. How do I start utility service at my new address?

All your answers about moving to Poolesville can be found on our Welcome to Town page.

3. When is trash and recycling pickup?

Recyclables and yard waste every Wednesday Trash collection every Monday and Thursday or Tuesday and Friday, except holidays 

More information available here.

4. What can I recycle?

Details on recycling are located on the Town Web Site.

5. Is a building permit required when a garage or other accessory building is constructed?

Yes, almost any remodeling or construction requires a building permit. Please contact Town Hall.

6. How do I register to vote – and where do I vote?

Residents qualify to vote in the Poolesville town elections through registration with the Montgomery County Board of Supervisors of Elections.

Elections are held at town hall, located at:
19721 Beall Street
Poolesville, MD 20837

More information on voting and elections.

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1. How do I register to vote – and where do I vote?

Residents qualify to vote in the Poolesville town elections through registration with the Montgomery County Board of Supervisors of Elections.

Elections are held at town hall, located at:
19721 Beall Street
Poolesville, MD 20837

More information on voting and elections.

2. When is trash and recycling pickup?

Recyclables every Wednesday Trash collection every Monday and Thursday except holidays Yard waste every Wednesday 

More information available here.

3. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

4. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

5. Am I allowed to raise chickens, poultry or birds of any kind?

Raising or keeping of chickens, poultry, or birds of any kind is not permissible within the Town limits, except for properties zoned RDT, (25 acres) or as a special exception in PRD 2+ (2+ acres). This issue has been discussed and upheld in 2009, 2013 and 2015.

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1. How do I report a power outage?

Contact First Energy on the Web to report a power outage.

FOR HAZARDOUS SITUATIONS

Your safety is important to us. Stay away from all power lines. Assume they are live and dangerous. If you have a downed power line or another hazardous situation, do not report the problem on the Web. Instead, call 1-888-LIGHTSS (1-888-544-4877) immediately. Report a Power Outage

2. How do I check the status of a power outage?

Contact First Energy on the Web to check the status of current power outages. Current Power Outages

3. How do I report a natural gas leak?

If you smell gas, or if you have an emergency involving natural gas, leave the area immediately, and call 911 and Washington Gas at 703-750-1400 or 1-800-752-7520. Contact Washington Gas

4. How do I report a downed power line or other power emergency?

FOR HAZARDOUS SITUATIONS

Your safety is important to us. Stay away from all power lines. Assume they are live and dangerous. If you have a downed power line or another hazardous situation, do not report the problem on the Web. Instead, call 1-888-LIGHTSS (1-888-544-4877) immediately. Report a Power Emergency

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1. How do I report a water main break?

Call the emergency number at 240-286-3389 or 240-286-3359

2. How much water are you using?

• Household faucet: 3 to 5 gallons per minute
• Shower: 5 to 10 gallons per minute
• Bath Tub: 50 gallons if full
• Toilet Flushing: 5 to 7 gallons
• Dishwasher: 35 gallons
• Lawn Watering: 35 gallons per ½ acre
• Pin Hole Leak: 170 gallons per day
• Dripping Faucet: 1,000 gallons or more a year

3. How do I turn off my water?

Almost every house has a valve to turn of the water located inside the house where the water service line enters. If you cannot find the in-door valve, or you need to do maintenance on your water service line call Town Hall and one of our staff will come to your home during business hours and turn the valve at your street connection. If we are called to your home after 4:00 PM or on weekends to turn off your water, there will be a call-out fee.

Click Here For Emergency Numbers

4. Where do I pay my water and sewer bills?

Water and sewer bills can be paid at Town Hall or online.

Pay Online

5. What are the water and sewer rates and are they the same for all uses?

Water and sewer rates can be found here on the Town Web site.

6. Who do I contact if I suspect a water leak or sewer backup?

Call the emergency number at 240-286-3389 or 240-286-3359

7. Who do I contact if I have water quality questions?

If you have water quality questions, please contact Town Hall.

8. How do I open a new water account or transfer an account to a new location?

Water and sewer services are provided by the Town’s own water and sewer system. The municipal water system is serviced by eight wells. The water and sewer bills are issued quarterly. To get your water turned on and setup your account contact Town Hall.

9. Is my water hard?

Poolesville water tends to be hard (averaging about 15 grains) due to calcium carbonate.

10. Is my water fluoridated?

No, with 12 different points on entry into the system, control of the chemicals and overall costs make it prohibitive. Parents of young children may want to consult their dentist about the need for fluoride to prevent tooth decay.