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Frequently Asked Questions

Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.

Water & Sewer

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  • Call the emergency number at 240-286-3389 or 240-286-3359
    Water & Sewer
    • Household faucet: 3 to 5 gallons per minute
    • Shower: 5 to 10 gallons per minute
    • Bath Tub: 50 gallons if full
    • Toilet Flushing: 5 to 7 gallons
    • Dishwasher: 35 gallons
    • Lawn Watering: 35 gallons per ½ acre
    • Pin Hole Leak: 170 gallons per day
    • Dripping Faucet: 1,000 gallons or more a year
    Water & Sewer
  • Almost every house has a valve to turn of the water located inside the house where the water service line enters. If you cannot find the in-door valve, or you need to do maintenance on your water service line call Town Hall and one of our staff will come to your home during business hours and turn the valve at your street connection. If we are called to your home after 4:00 PM or on weekends to turn off your water, there will be a call-out fee.
    Water & Sewer
  • Water and sewer bills can be paid at Town Hall or online.
    Water & Sewer
  • Water and sewer rates can be found
    Water & Sewer
  • Call the emergency number at 240-286-3389 or 240-286-3359
    Water & Sewer
  • If you have water quality questions, please
    Water & Sewer
  • Water and sewer services are provided by the Town’s own water and sewer system. The municipal water system is serviced by eight wells. The water and sewer bills are issued quarterly. To get your water turned on and setup your account
    Water & Sewer
  • Poolesville water tends to be hard (averaging about 15 grains) due to calcium carbonate.

    Water & Sewer
  • No, with 12 different points on entry into the system, control of the chemicals and overall costs make it prohibitive. Parents of young children may want to consult their dentist about the need for fluoride to prevent tooth decay.
    Water & Sewer

Doing Business

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  • Go to
    Doing Business
  • Find information about doing business with Poolesville including Bids & RFPs
    Doing Business

New Resident Info

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  • Water and sewer services are provided by the Town’s own water and sewer system. The municipal water system is serviced by eight wells. The water and sewer bills are issued quarterly. To get your water turned on and setup your account
    New Resident Info
  • All your answers about moving to Poolesville can be found on our
    New Resident Info
  • Trash Collection - Depending on which side of Town you live, trash collection is every Monday and Thuday or Tuesday and Friday, except for some holidays. Click here for the collection schedule. All items must be placed curbside by 7 am on the scheduled pick-up day. Items placed in the common areas will not be collected.  

    Recycling - Dual stream recycling and is picked up every Wednesday, except for some holidays.  Each residence will receive two recycling containers from Titus Trash.  The wheeled cart is for mixed paper items (paper and cardboard), and the smaller bin is for your commingled materials (glass/plastic/metal bottles, jars, cans, and containers).  Recycling items will not be collected if they are in plastic bags.

    Yard Waste - collection is every Wednesday. Yard waste must be placed in brown paper yard waste bags or labeled re-usable containers.  Dirt, root balls, and mulch will not be picked up.

    Holidays—Holidays observed are New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. **If your trash pick-up day falls on Monday, December 25th, your trash will be picked up on Tuesday, December 26th. If your trash pick-up day falls on Monday, January 1st, your trash will be collected on Tuesday, January 2nd. Everything else will remain on a normal schedule. 

    Bulk Pick-up - Each address is allowed one free bulk collection per quarter.   You must call Titus to schedule this service and see if your items are included in the free pick-up.  

    Special Collection - Pick up for major appliances, fixtures, hot water heaters etc., can be arranged by calling Titus to arrange a pick up; these pickups take place on Wednesdays, and the appliance fee is $25 per appliance.  

    New Resident Info
  • Details on recycling are located
    New Resident Info
  • Yes, almost any remodeling or construction requires a building permit. Please
    New Resident Info
  • Residents qualify to vote in the Poolesville town elections through registration with the Montgomery County Board of Supervisors of Elections. Elections are held at town hall, located at: 19721 Beall Street Poolesville, MD 20837
    New Resident Info

Doing Business With Poolesville

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  • Find information about doing business with Poolesville including Bids & RFPs
    Doing Business With Poolesville

Town Hall Q&A

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  • Residents qualify to vote in the Poolesville town elections through registration with the Montgomery County Board of Supervisors of Elections. Elections are held at town hall, located at: 19721 Beall Street Poolesville, MD 20837
    Town Hall Q&A
  • Trash Collection - Depending on which side of Town you live, trash collection is every Monday and Thuday or Tuesday and Friday, except for some holidays. Click here for the collection schedule. All items must be placed curbside by 7 am on the scheduled pick-up day. Items placed in the common areas will not be collected.  

    Recycling - Dual stream recycling and is picked up every Wednesday, except for some holidays.  Each residence will receive two recycling containers from Titus Trash.  The wheeled cart is for mixed paper items (paper and cardboard), and the smaller bin is for your commingled materials (glass/plastic/metal bottles, jars, cans, and containers).  Recycling items will not be collected if they are in plastic bags.

    Yard Waste - collection is every Wednesday. Yard waste must be placed in brown paper yard waste bags or labeled re-usable containers.  Dirt, root balls, and mulch will not be picked up.

    Holidays - Holidays observed are New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.         **If your trash pick up day falls on Monday December 25th - your trash will be picked up on Tuesday December 26th.  If your trash pick up day falls on Monday January 1st - your trash will be collected on Tuesday January 2nd.  Everything else will remain normal schedule. 

    Bulk Pick-up - Each address is allowed one free bulk collection per quarter.   You must call Titus to schedule this service and see if your items are included in the free pick-up.  

    Special Collection - Pick up for major appliances, fixtures, hot water heaters etc., can be arranged by calling Titus to arrange a pick up; these pickups take place on Wednesdays, and the fee for appliances is $25 per appliance.  

    Town Hall Q&A
  • Visit the Staff Directory to find all department and staff contact information.
    Town Hall Q&A
  • Use the FAQs module to easily find answers to the questions you ask the most.
    Town Hall Q&A
  • Raising or keeping of chickens, poultry, or birds of any kind is not permissible within the Town limits, except for properties zoned RDT, (25 acres) or as a special exception in PRD 2+ (2+ acres). This issue has been discussed and upheld in 2009, 2013 and 2015.
    Town Hall Q&A

Facilities Reservations

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  • The Town Website allows you to view availability if you have a particular facility and date/time in mind. To reserve a facility contact Town Hall at 301-428-8927.
    Facilities Reservations
  • No, alcohol is not allowed.
    Facilities Reservations
  • All rules and regulations are spelled out in the
    Facilities Reservations
  • Room rentals are free, but there is a $250.00 refundable security deposit.
    Facilities Reservations

Documents & Records

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  • All current Agendas, Minutes, and Packets for Town commissioners and Boards and Commissions are located in the
    Documents & Records
  • Information on the budgeting process as well as current and past budgets can be found on the
    Documents & Records
  • Most town documents re located in the Document Center. Shortcuts to frequently requested documents as well as access to the Document Center are available
    Documents & Records

Utilities and Related Services

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  • Contact First Energy on the Web to report a power outage. FOR HAZARDOUS SITUATIONS Your safety is important to us. Stay away from all power lines. Assume they are live and dangerous. If you have a downed power line or another hazardous situation, do not report the problem on the Web. Instead, call 1-888-LIGHTSS (1-888-544-4877) immediately.
    Utilities and Related Services
  • Contact First Energy on the Web to check the status of current power outages.
    Utilities and Related Services
  • If you smell gas, or if you have an emergency involving natural gas, leave the area immediately, and call 911 and Washington Gas at 703-750-1400 or 1-800-752-7520.
    Utilities and Related Services
  • FOR HAZARDOUS SITUATIONS Your safety is important to us. Stay away from all power lines. Assume they are live and dangerous. If you have a downed power line or another hazardous situation, do not report the problem on the Web. Instead, call 1-888-LIGHTSS (1-888-544-4877) immediately.
    Utilities and Related Services
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