FAQs • Poolesville, MD • CivicEngage

How do I turn off my water?: Almost every house has a valve to turn of the water located inside the house where the water service line enters. If you cannot find the in-door valve, or you need to do maintenance on your water service line call Town Hall and one of our staff will come to your home during business hours and turn the valve at your street connection. If we are called to your home after 4:00 PM or on weekends to turn off your water, there will be a call-out fee.
Click Here For Emergency Numbers

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Water & Sewer

1. How do I report a water main break?: Call the emergency number at 240-286-3389 or 240-286-3359

3. How do I turn off my water?: Almost every house has a valve to turn of the water located inside the house where the water service line enters. If you cannot find the in-door valve, or you need to do maintenance on your water service line call Town Hall and one of our staff will come to your home during business hours and turn the valve at your street connection. If we are called to your home after 4:00 PM or on weekends to turn off your water, there will be a call-out fee.
Click Here For Emergency Numbers

4. Where do I pay my water and sewer bills?: Water and sewer bills can be paid at Town Hall or online.
Pay Online

5. What are the water and sewer rates and are they the same for all uses?: Water and sewer rates can be found here on the Town Web site.

6. Who do I contact if I suspect a water leak or sewer backup?: Call the emergency number at 240-286-3389 or 240-286-3359

7. Who do I contact if I have water quality questions?: If you have water quality questions, please contact Town Hall.

8. How do I open a new water account or transfer an account to a new location?: Water and sewer services are provided by the Town’s own water and sewer system. The municipal water system is serviced by eight wells. The water and sewer bills are issued quarterly. To get your water turned on and setup your account contact Town Hall.

9. Is my water hard?: Poolesville water tends to be hard (averaging about 15 grains) due to calcium carbonate.

10. Is my water fluoridated?: No, with 12 different points on entry into the system, control of the chemicals and overall costs make it prohibitive. Parents of young children may want to consult their dentist about the need for fluoride to prevent tooth decay.