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Posted on: November 27, 2017

Utility Warranty Program

We are making residents aware of a National League of Cities service line warranty program. This optional program endorsed by the Maryland Municipal League and offered by Utility Services Partners, Inc. provides a warranty to homeowners that covers repairs or replacements of the outside water and sewer lines. Many homeowners do not know that they are financially responsible for the maintenance and repair of the service lines that runs from the point of the Town’s responsibility (typically property line)to the home.  


The Town’s Agreement with Utility Services Partners, Inc.

 

Why is the Town promoting this warranty program?

  • Many of our residents are unaware that, as homeowners, they are responsible for their exterior service lines.
  • Most homeowner’s insurance policies do NOT cover these types of repairs. Check your insurance policy to be sure.

Am I required to purchase a repair plan?

  • No. The plans offered by Utility Services Partners, Inc. are optional.

What repair plans will be offered to Poolesville residents?

  • Utility Services Partners, Inc. will be offering an exterior water and sewer line service plan and an interior plumbing plan to Poolesville residents.
  • Products

a. External sewer line warranty (initially, $7.75 per month; $88.00 annually)

b. External water line warranty (initially, $5.75 per month; $64.00 annually)

c. In-home plumbing warranty (initially, $9.99 per month; $114.99 annually)

Scope of Coverage

a. External sewer line warranty: Scope is from the property line until line daylights inside

home, which includes the service line under the concrete floor.

b. External water line warranty: Scope is from the property line until line daylights inside

home, which includes the service line under the concrete floor. Coverage also includes thawing of frozen external water lines.

c. In-home plumbing warranty: Scope covers residential in-home water supply lines and

in-home sewer lines and all drain lines connected to the main sewer stack that are broken or leaking inside the home after the point of entry. Coverage includes broken or leaking water, sewer, or drain lines that may be embedded under the slab or basement floor. Coverage also includes repair of clogged toilets.

d. External line coverage up to $4,000 per repair incident, up to $3,000 for in-home plumbing.

Who is paying for the Utility Services Partners, Inc. mailings?

  • Marketing and mailing costs associated with promoting the repair plans through mailings are paid for by Utility Services Partners, Inc.
  • Company shall have the right to conduct up to three marketing campaigns per year, comprised of up to six mailings.

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